Microsoft has been forcing Windows 10 upgrades on users for months now, an aggressive tactic that’s rubbed a lot of people the wrong way. The Seattle Times reports one woman’s computer was messed up by the update, prompting her to sue Microsoft. Not only did she win, but she got $10,000 (£7,581).
Per The Seattle Times:
A few days after Microsoft released Windows 10 to the public last year, Teri Goldstein’s computer started trying to download and install the new operating system.
The update, which she says she didn’t authorise, failed. Instead, the computer she uses to run her Sausalito, Calif., travel-agency business slowed to a crawl. It would crash, she says, and be unusable for days at a time.
“I had never heard of Windows 10,” Goldstein said. “Nobody ever asked me if I wanted to update.”
When outreach to Microsoft’s customer support didn’t fix the issue, Goldstein took the software giant to court, seeking compensation for lost wages and the cost of a new computer.
Microsoft told the publication it wouldn’t admit to any wrongdoing and merely “halted its appeal to avoid the expense of further litigation.”
My own computer spontaneously upgraded earlier this year, and while my experience with Windows 10 eventually became a pleasant one, I would have vastly preferred upgrading to a new operating system when I wanted.
Microsoft seems okay with the bad press; while some tweaks have been made to the way upgrades are presented, they’re still happening.